Customer Success & Insights Analyst

Job Title: Customer Success & Insights Analyst

Location:

About Ai Palette

Ai Palette ( GlobalData India group) is an AI-powered trend prediction and product innovation platform helping leading CPG brands launch successful products through real-time consumer insights. Our SaaS platform analyses billions of data points from social media, e-commerce, and other digital sources to uncover emerging trends, enabling faster and data-driven innovation.

Role Overview

Customer Success & Insights Analyst

Key Responsibilities

• Serve as a

  primary point of contact

  for a portfolio of clients post-onboarding, ensuring adoption, satisfaction, and retention.
• Understand client objectives and guide them on

  how to use Ai Palettes dashboard

  effectively to achieve their goals.
• Create

  custom insight reports

  by extracting, analysing, and interpreting trends and data from the platform.
• Translate AI-generated data into

  simple, actionable recommendations

  aligned with client needs.
• Coordinate with internal teams (Product, Data Science, Customer Success Managers) to address client queries or requests.
• Track product usage, identify drop-offs, and support in creating engagement strategies.
• Support client onboarding and training sessions (remotely or on-site, as required).
• Identify opportunities for account expansion or upsell based on client usage and feedback.

What We’re Looking For

• MBA or equivalent degree required.
• 2–5 years of experience in

  customer success, insights, consulting, analytics, or market research

  , preferably in SaaS, CPG, or FMCG sectors.
• Basic understanding of

  CPG/F&B industry trends

  or experience working with related clients is a plus.
• Comfort working with data dashboards or tools (e.g., Tableau, Power BI, internal platforms).
• Excellent

  storytelling and communication skills

  – ability to distil complex data into easy-to-understand narratives.
• Strong organizational skills and a client-first mindset.
• Experience with

  Excel, PowerPoint

  , and data storytelling best practices.
• Exposure to AI/ML platforms, natural language processing, or social media listening tools.

Why Join Us

• Be part of a

  fast-growing AI SaaS company

  transforming the way F&B brands innovate.
• Get hands-on exposure to

  cutting-edge data tools

  , trend science, and real-world impact on global brands.
• Work in a collaborative, diverse, and learning-focused culture with global clients and colleagues.
• Competitive salary, learning budget, and flexible work environment.