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Catking - India
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Customer Success Executive in Mumbai

Customer Success Executive in Mumbai

Catking - India

0 years

0 Lacs

Mumbai Metropolitan Region

Posted:6 days ago| Platform:

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Skills Required

learning communication coaching

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Guide and mentor students through their MBA preparation journey.
Ensure effective use of CATKing’s learning portals, products, and mocks
Address student queries wrt the technical issues, if any, and provide timely support.
Monitor and improve student satisfaction and live class attendance.
Act as a communication bridge between the other teams and the students
Share feedback and suggest improvements to enhance the student experience.
Facilitate the smooth usage of the CATKing Platforms to the students through communication, Feedback calls, and mentorship sessions as required
Take students' feedback, review, and results updates on completion of the course

About Company: CATKing, a premier MBA coaching institute located in the heart of Mumbai, is a one-stop destination for each MBA/MS aspirant. Our full-time program has helped hundreds of aspirants find their way to the IIMs, JBIMS, MIT, and Harvard over the last few years. Classes take place on the weekend and weekday batches to suit the needs of the students. Our team comprises members who have previously worked with top companies such as GE (General Electric), Marico, Henkel, JP Morgan, and Accenture. The amount of exposure one gets while sharing the workspace with the most brilliant minds in the country is exceptional.

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Customer Success Executive in Mumbai