Customer Success Executive

LOCATION

Bengaluru

WHY DO WE EXIST?

Doctors need to constantly learn and keep themselves updated about the latest practices in their field. Case-based learning (clinical cases) is considered to be the best way to go about doing that. The traditional methods for case discussions are medical conferences and medical journals, but the cost and time doctors need to spend on these, often make it difficult. Also, on average, a medical doctor takes 30 key decisions per day which range from what drug to prescribe, when to do a surgery, what device to use, to when to discharge a patient.

WHO ARE WE?

DailyRounds is a healthcare startup focused on organizing “Knowledge of practice of Medicine” and building a community of Doctors (and healthcare professionals). We hold the largest IP (intellectual property) in clinical medicine in India. We hope to put this IP, network, and our best efforts to help Doctors improve how they diagnose and treat. We are a diverse team of 300 people based in Bangalore.

We are product-driven. We believe businesses should scale and be profitable. We stay away from fads and focus on what makes business sense, what can scale, and what can make a positive impact (in that order).

In April 2019 M3 India, the Indian subsidiary of Japanese Healthtech company M3 (one of the largest healthcare networks globally, listed on the Tokyo Stock Exchange), picked up a majority stake in DailyRounds to foray into case-based problem-solving, community platform and medical test preparation business in India.”

WHAT WOULD YOU BE DOING HERE

• Build strong relationships with existing customers through phone calls, WhatsApp, email, and other communication channels.
• Understand customers' goals, challenges, pain points, and preparation journey through consultative conversations.
• Act as a trusted advisor, drive customer renewals and repurchases by demonstrating the value of the platform and helping customers make informed decisions..
• Educate customers on product features, updates, and best practices to maximise their learning experience.
• Follow up proactively with customers to ensure consistent engagement and progress.
• Handle customer objections with confidence and guide them toward the best possible outcome Maintain accurate records of customer interactions in the CRM.
• Collaborate with Product, Marketing, and Support teams by sharing customer feedback and insights.
• Achieve customer engagement, renewal, and revenue targets while maintaining a high-quality customer experience.

THE BEST FIT CANDIDATE WOULD HAVE

• Excellent verbal and written communication skills.
• Strong storytelling and presentation abilities to simplify complex ideas and build customer confidence.
• Confident, persuasive, and professional communication over phone interactions.
• Strong consultative selling skills with the ability to identify customer needs rather than simply selling products - Customer-first mindset with a solution-oriented approach.
• High emotional intelligence, empathy, and active listening skills.
• Strong objection-handling and negotiation abilities.
• Customer-first mindset with a solution-oriented approach.
• Good analytical and problem-solving skills.
• Ability to work in a target-driven, fast-paced environment.

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person