Customer Services Consultant Mumbai, India - Customer Services department
we're a game changer that optimizes supply chains of the world s leading companies with our very own smart software and services.
Are you passionate about solving complex problemsDo you have the analytical mind and technical skills to get thereReady to join a place where smart solutions meet human collaboration Does this sound like youThen you could be our new Customer Services Consultant.
Our offer
At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.
- Continuous learning : Access customized training, coaching programs, and on-the-job development opportunities.
- Flexibility : Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine.
- Collaborative culture : Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together.
- Benefits : An attractive salary package including additional extralegal vacation days, and other competitive benefits.
- we'll-being : Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches and healthy meal options.
- Innovation : Fuel innovation through collaboration, experimentation, and out of the box thinking.
With a team spanning 60+ nationalities, we know that diverse voices fuel better ideas and solutions. That s why we invest in a focused inclusion strategy with clear KPIs and actions to serve our customers, alliances, and communities. Here, your voice matters, your ideas are valued, and your growth is supported as we continue building a workplace where everyone can thrive.
Our company
we're a leading game changer that optimizes supply chains with our very own smart software and services. With a team of 1,300+ passionate, creative minds from over 60 nationalities, we help the world s largest companies to run their supply chains more efficiently and sustainably. Our customers include BASF, Johnson & Johnson, L Or al, Nestl , and Procter & Gamble.
Ready to be smart with heart Join our team where technical expertise and human connection create solutions that scale globally and make a lasting impression.
Want to learn moreVisit careers.omp.com/life-at-omp . #LI-Hybrid Your challenge
As a Customer Services Consultant, you are the
first point of contact
when customers encounter issues with our software. With your high-level overview, you gather the necessary information on their questions and issues. You then assign tickets
to second-line colleagues, or if necessary, to third-line experts. You are responsible for:
- Making your customers day by
providing solutions
for the challenging problems they experience. -
Reducing outstanding customer calls
. You take ownership of the tickets assigned to you and are determined to find solutions. - Accurately
estimating the importance, urgency, and difficulty
of the support request. -
Preparing clear and structured input on tickets
that need support from one of your colleagues and ensuring
the ticket is handled accordingly. -
Maintaining a strong network within your team and the company
to find the optimal solution for your customer. -
Balancing your time, priorities, and incoming tickets
while always keeping an overview.
