Customer Service Representative

You will be responsible for accurately processing customer orders, resolving past-due issues, and maintaining positive customer relationships. Your role will involve utilizing SAP transaction codes, order management processes, and effective communication skills for vendor correspondence. **Key Responsibilities:** - Utilize SAP transaction codes to process orders accurately and efficiently. - Enter and update customer orders in the SAP system via phone and email requests, ensuring timely and accurate data entry through necessary communication. - Monitor order shipments using ADSI software and carrier websites. - Manage document requests including invoices, credits, debits, packing slips, order confirmations, and proof of delivery. - Provide updates on orders, quotes, returns, product audits, credit, and invoice rebill statuses to customers and sales representatives. - Handle credit and debit memo requests per departmental policies. - Assist in resolving transactional discrepancies and addressing customer complaints. - Manage and resolve at least 40 calls daily within an inbound call center setting, engaging with sales representatives, customers, and internal departments. - Attend departmental training sessions and communication meetings, bringing concerns to the attention of the leadership team. - Maintain consistent performance levels in adherence to established KPIs concerning phone and system usage. **Qualifications and Skills:** - Basic understanding of SAP transaction codes (Tcodes) related to order management processes is an added advantage. - Excellent written and verbal communication skills for professional interaction with vendors and internal teams. - Strong organizational skills and attention to detail in tracking and managing order-related data. - Problem-solving mindset with the ability to identify issues and implement effective solutions. - Prior experience in order management, vendor communication, or a related field is preferred. - Ability to work independently and collaborate within a team-oriented environment. - High level of reliability and integrity in handling sensitive vendor information. - Adaptability to evolving processes and a willingness to learn new systems and tools.,