Customer Service Representative

3 years

1 - 2 Lacs

Posted:1 day ago| Platform: SimplyHired logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

GIYSI is looking for a Customer Care Executive to handle customer queries via inbound calls, outbound calls, emails, WhatsApp and live chat. The candidate will be responsible for providing excellent customer service, resolving issues, and ensuring a smooth shopping experience.

Key Responsibilities:

1. Inbound Support

  • Handle incoming customer calls professionally
  • Resolve queries related to:
  • Orders & deliveries
  • Product information (size, color, fabric, pricing)
  • Returns, exchanges & refunds
  • Maintain polite and helpful communication

2. Outbound Support

  • Make follow-up calls
  • Order confirmation
  • Delivery updates
  • Feedback & customer satisfaction
  • Coordinate with customers for exchange/return processes

3. Email Support

  • Respond to customer emails promptly
  • Handle complaints, requests and escalations
  • Maintain proper email etiquette and documentation

4. WhatsApp & Chat Support

  • Reply to customer messages on WhatsApp and website chat
  • Share order details, tracking links, product images & size guidance
  • Ensure timely and accurate responses

5. Order & CRM Management

  • Update customer interactions in CRM system
  • Coordinate with warehouse & delivery partners
  • Escalate unresolved issues to senior team when required

Required Skills & Qualifications:

  • Graduate preferred
  • Good communication skills in English & Hindi
  • Basic computer knowledge
  • Typing skills (chat/email support)
  • Customer-friendly attitude & patience
  • 1–3 years experience preferred.

****Interested candidate can share their resume or call @9599888800****

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You