Customer Service Representative/ Client Service Executive - Healthcare

2 - 7 years

2 - 7 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Customer Service Executive

Key Responsibilities

  • Act as the first point of contact for patients, clients, and stakeholders via phone, email, or in-person.
  • Schedule, manage, and confirm appointments, ensuring accuracy and timeliness.
  • Provide clear information regarding healthcare services, procedures, and billing queries.
  • Handle complaints, resolve issues promptly, and escalate complex cases when necessary.
  • Maintain accurate patient/client records in compliance with healthcare data confidentiality standards.
  • Collaborate with doctors, nurses, and administrative staff to ensure smooth coordination of services.
  • Support insurance-related queries and documentation.
  • Collect feedback and ensure a high level of client/patient satisfaction.

Requirements

  • Bachelors degree in any discipline (Healthcare, Administration, or related fields preferred).
  • 2–5years of experience in

    customer service/client service

    , preferably in the

    healthcare industry

    .
  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability with a customer-first mindset.
  • Proficiency in MS Office and healthcare CRM/ERP systems is an advantage.
  • Ability to handle confidential and sensitive information with discretion.

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