Customer Service & Operations Cash Management Analyst

Join us as a Customer Service & Operations Cash Management Analyst

• You’ll deliver customer and business outcomes by fulfilling customer’s transactions and queries, supporting business processes, policies and procedures, and understanding customer and business needs, taking larger ownership of the customer deliverables
• We’ll look to you to follow process steps and fulfil customer requests while responding to queries from customers or stakeholders promptly within agreed timelines
• This is a great chance to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
• We're offering this role at senior analyst level

What you'll do

In this role, you’ll assist with the delivery of successful customer and business outcomes, by processing, authorising and investigating all transactions to define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), collecting the required information from customers or businesses.

We’ll look to you to review manual or ineffective processes which could be automated or enhanced to improve customer and business experience.

You’ll also:

• Respond to queries from customers promptly and tactfully within our SLAs
• Develop relationships with customers and maintain an understanding of their needs at all times
• Process cases or transactions and queries as per agreed KPIs
• Collect and analyse the required information from the customers and businesses
• Support with process training and knowledge sharing in the team
• Actively participate in initiatives to improve customer service, processes and procedures

The skills you'll need

To thrive in this role, you’ll need knowledge of Cash Management Operations and demonstrate customer service abilities along with customer and industry knowledge.

You’ll also need:

• Effective organisational skills for delivering against deadlines
• An awareness of changes in trends, policies and regulations
• An understanding of the industry and its customers