Customer Service Officer - Leading Bank

Role - Customer Service Officer

Location Thrissur, Kolam, Kochi

Experience - Minimum 2 years of relevant experience in Customer Service.

Key Responsibilities:

• Handle customer queries and provide appropriate solutions in a timely and professional manner.
• Manage front desk activities including account opening, deposits, withdrawals, cheque clearing, and remittance services.
• Ensure compliance with KYC, AML, and regulatory guidelines in all customer interactions.
• Promote and cross-sell banking products (CASA, fixed deposits, loans, insurance, etc.) to walk-in customers.
• Maintain customer records and ensure accurate documentation.
• Support branch operations team in achieving service quality benchmarks.
• Handle cash transactions (if applicable) while ensuring accuracy and adherence to branch limits.
• Escalate unresolved issues to the Branch Manager/Operations Manager for quick resolution.
• Ensure a high level of customer satisfaction and maintain cordial relationships with customers.

Interested Candidates can WhatsApp profiles to 8925889567