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Grampro Business Services logo

Customer Service Manager (CSM)

2 - 7 years

4 - 9 Lacs

Durg, Raigarh, Bilaspur

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Customer Service operations management team management customer relationship customer management customer care banking operations customer acquisition customer support process management customer service management csm customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skills Customer Management Customer Acquisition Customer Service Team management Description Operations Management i) Responsibility towards overall management, monitoring and growth of business of the allocated area. ii) Responsibility towards microfinance operations of current and proposed branches in allocated districts. iii) Responsibility of maintenance and upkeep of the organizations assets (both hard and soft) in the allocated area. iv) Need to achieve allocated targets. HR and Training i) Training to field staff about the organization and loan product, group formation, client identification, disbursement, repayment collection, delinquency management and credit discipline ii) Support the HR team in performance management and appraisal of the team members reporting to you. iii) Responsibility to ensure appropriate number of Human Resource in your area of operations is available at all times to support operations and growth. The HR team will assist you in driving the same. Audit i) Ensuring GRT and Surprise visit as per schedule ii) Group and branch audits as per the instructions from the Audit team.

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Grampro Business Services
Grampro Business Services
www.gramprobusinessservices.com

Business Consulting

Business City

50-100 Employees

168 Jobs

    Key People

  • John Smith

    CEO

  • Jane Doe

    Chief Operating Officer

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