Customer Service -Looking for Immediate Joiner

Client Service Associate
Location: Malad
Working Days/Hours: Monday- Friday – 9 AM to 6:30 PM
2nd and 4th Saturday – 10AM to 4 PM

Salary: 15K- 18K
Based On Interview

About the Role
SecureSearch is looking for a proactive Client Service Associate to own client relationships and ensure smooth delivery of background verification services. You’ll be the key link between clients and internal teams, driving service excellence and client satisfaction.

What You’ll Do

• Be the primary point of contact for clients and manage end-to-end relationships.
• Ensure timely closure of background verification cases as per SLAs & TATs.
• Generate & share MIS reports, analyze trends, and suggest process improvements.
• Collaborate with operations, compliance, and tech teams for seamless delivery.
• Support client onboarding, portal training, and ongoing engagement.

What We’re Looking For

• Bachelor’s degree (any discipline).
• 0–1 years’ experience in client servicing (background verification experience preferred).
• Excellent communication & relationship management skills.
• Strong attention to detail, multitasking ability, and problem-solving mindset.
• Good knowledge of MS Excel & reporting.

Why Join Us?

• Work in a fast-growing and dynamic industry.
• Be part of a collaborative & inclusive work culture.
• Directly impact client success and business growth.
• Opportunities to learn and grow across client servicing & operations.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Application Question(s):

• Are you an Immediate Joiner?
• Rate your English out of 10?
• Its is a Blended Process of Calls and Mails , Are you Willing to Do it ?
• How many years of experience do you have in VLookup and Pivot Table

Work Location: In person