Customer Service Lead

You will be responsible for building and managing a team of customer success representatives who will focus on ensuring customer satisfaction and retention. Your role will involve developing strategies to enhance the overall customer experience and drive customer success metrics. - Lead and mentor a team of customer success representatives - Develop and implement strategies to improve customer satisfaction and retention - Collaborate with cross-functional teams to ensure a seamless customer experience - Analyze data and metrics to identify areas for improvement in the customer success process Required Qualifications: - Bachelor's degree in Business Administration or related field - Proven experience in a customer success or account management role - Strong leadership and communication skills - Excellent problem-solving abilities and a customer-focused mindset,