Customer Service Executive (Voice US Healthcare Domain)

0 - 2 years

1 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

Key Responsibilities:

  • Handle inbound customer calls and resolve queries with professionalism
  • Ensure timely and accurate delivery of service
  • Strive for

    first-call resolution

    and high customer satisfaction
  • Maintain quality benchmarks like

    AHT

    ,

    CSAT

    , and compliance metrics
  • Properly document all interactions and follow up where needed
  • Identify areas for process improvement and contribute ideas
  • Must have

    excellent verbal communication skills

  • Basic computer proficiency (MS Office, typing)

Preferred candidate profile

Eligibility Criteria:

  • Education: Graduate in

    B.Com, B.A., BBA, B.Pharma, B.Sc,

  • Freshers are welcome
  • Must have

    excellent verbal communication skills

  • Basic computer proficiency (MS Office, typing)

Important Note:

voice process

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