Customer Service Executive - Network Operations & Support

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsPreference :- B.E. Electronics with 3-4 Yrsexperience with DWDM Submarine NOC or Transmission NOC.Position Summary: Customer Service Executive shall be responsible for theEfficient Operations & Management of the Submarine Cable System and itsEquipment & Network and its interfaces with interconnecting transmissionfacilities (SDH-DWDM). He is mainly responsible for 24x7 Operation &Maintenance of TGN Subsea Cable (SDH-DWDM) &associated network elements andNMS. He will be responsible for traffic monitoring and fault analysis and itsrectification, complaint handling &its resolution, Planned and unplannedactivities management and timely updates to concern teams. Active coordinationwith internal customers, TGN CLS landing parties & Cable landing stations,vendors, and engineering to resolve system related problems. Circuitprovisioning, activation, De-activation, and testing in coordination with Cablestation teams. Actively acquires complex skills, techniques, operatingpractices, knowledge of abstract concepts to progress toward full proficiencyin the field of specialization. Has skills and knowledge that will allow themto adapt to effectively deal with unfamiliar issues, challenges, problemswithin their field of specialization.Qualification :- B.E. Electronics or Equivalents DegreeMandatory Skill set :- Work Experience tomanage SubCom wet-plant, CIENA 6500, ASN 1620 SLTE, SubSea NOC

Major Responsibilities

Efficient Operation & Maintenance of the TGN submarine cable Equipment& associated NMS (Shift duty 24*7)Maintain Equipment & Traffic Uptime (SDH/DWDM)Coordination with CLS fornetwork fault troubleshooting & rectification of problems.Perform preventive & corrective maintenance as per guidelines.Testing & maintaining the restoration path & keeping ready for usePreparation & analysis of Equipment & NW performance reports andsubmitting to SA management as per schedule.Coordination during Cable failure & repair and restoration of traffic asper guidelinesImplementing the remedial actions proposed by vendor to clear theEquipment/Network deficiencies.Manage new installations and upgrades activities.Ensure processes are followed towards achieving committed SLAs and KPIsAchieve customer satisfaction within network performance. Key PerformanceIndicator (KPI):Traffic up Time Equipment UptimeTraffic Provisioning, Management & RestorationPreventive Management on Network as well as wet segment, Fault & ComplaintManagement, Alarm & Network PerformanceManagementCompliance to NOC processNetwork Performance Report Repairs and Inventory Management