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Tata Communications
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Customer Service Executive - Network Operations & Support

Posted 8 months ago. This role may no longer be accepting applications.

Customer Service Executive - Network Operations & Support

Tata Communications

0 years

Pune division Maharashtra India

Posted:8 months ago

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsCustomer complaint Management Network monitoring of Transmission Network Customer SPOC for TT opening and providing timely updates to customer and other internal stakeholders.Trouble Ticket Assignment to technical teams (Designated Network Operations Centres )Escalation and Notification ManagementFirst Level Troubleshooting for Transmission Customers.As per Incident Management process - Periodic updates to customer RFO and Ticket closure.Change Management notifications to end customer.Providing better experience to end customer for all products of customer.Basic understanding of SDH/DWDM/OTN technology

Skills Required

service network support mobility collaboration security management monitoring transmission escalation troubleshooting notifications technology

Work Mode

On-site

Job Type

Full Time

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Customer Service Executive - Network Operations & Support