Customer Service Executive

As a customer service executive at Find Your Kicks India, you will play a vital role in our team, dedicated to delivering exceptional support to our esteemed customers. Your proficiency in both spoken English and Hindi, as well as your expertise in MS Excel, will be fundamental in ensuring the highest level of service quality. Knowledge of sneakers is an additional advantage that would be welcomed. Your responsibilities will include handling customer inquiries and resolving issues promptly and professionally. Effective communication with customers via phone, email, and chat platforms will be essential. It will be crucial to maintain accurate records of customer interactions and collaborate with team members to enhance overall customer satisfaction. In addition, you will assist in order processing, shipment tracking, and addressing billing inquiries. Utilizing MS Excel to analyze customer data and generate reports for management will also be part of your role. Striving to surpass customer expectations and contributing to a positive brand image will be key objectives. Find Your Kicks India is a dynamic marketplace offering hyped sneakers, apparel, and collectibles. As a seller, you can register and list your inventory, while as a buyer, you can purchase your favorite hyped products through our platform. We ensure the authenticity and quality of products by verifying all resellers through comprehensive authentication processes. By listing their inventory on our platform, resellers have access to a wide range of niche-specific buyers interested in dealing with such products. If you are a self-motivated individual passionate about delivering outstanding customer service, we invite you to be a part of our team at Find Your Kicks India. Take the next step in your career and apply now.,