We are seeking an innovative AI Expert to revolutionize our call center operations through cutting-edge artificial intelligence solutions In this role, you will design, implement, and optimize AI-driven tools to enhance customer experience, automate workflows, and improve operational efficiency This position is ideal for a tech-savvy professional passionate about leveraging AI to solve real-world challenges in customer service Requirements Bachelors/masters in computer science, AI, Data Science, or related field. Experience: 1+ years in AI/ML development, preferably in customer service or BPO environments. Hands-on experience with chatbot platforms (eg, Dialog flow, IBM Watson) and speech analytics tools. Technical Skills: Proficiency in Python/R, TensorFlow/PyTorch, and NLP libraries . Experience with cloud platforms and APIs. Familiarity with call center software . Soft Skills: - Strong problem-solving and analytical mindset. - Ability to translate business needs into technical solutions. - Excellent communication to collaborate with non-technical stakeholders. Good to Have - Certifications in AI/ML (eg, AWS Certified ML Specialist, Google AI Certification). - Knowledge of generative AI (eg, GPT-4) for customer interaction simulations. - Experience with real-time analytics dashboards (Power BI, Tableau). Responsibilities - Develop AI Strategies: Design and deploy AI solutions (eg, chatbots, voice bots, sentiment analysis tools) to streamline call center operations. - Integrate NLP Machine Learning: Build and refine natural language processing (NLP) models for call routing, intent recognition, and real-time customer interaction analysis. - Automate Processes: Implement AI-powered tools for automated ticket resolution, predictive analytics, and self-service options. - Data-Driven Insights: Analyze customer interaction data to identify trends, reduce handle time, and improve satisfaction metrics (CSAT, NPS). - Collaborate with Teams: Partner with IT, customer service, and data teams to integrate AI tools into existing systems (eg, CRM, IVR). - Monitor Optimize: Continuously test and refine AI models for accuracy, scalability, and compliance with data privacy standards (GDPR, CCPA). - Stay Ahead of Trends: Research emerging AI/ML technologies (eg, generative AI, speech recognition) and propose actionable upgrades. What We Offer - Opportunity to shape AI-driven customer experiences in a high-impact role. - Competitive salary & Performance Bonuses. - Flexible work environment with remote/hybrid options. - Access to advanced tools, training, and global AI communities. - Career growth into leadership roles (AI Architect, Head of Automation)
We are looking for a dynamic and enthusiastic Customer Service Executive to join our team and promote our exciting holiday packages over the phone for India/Bali/ Phuket/Vietnam. You'll play a crucial role in helping customers plan their perfect vacations while enjoying unique perks, including an onboarding trip and the opportunity to travel the world A passion for travel and an interest in learning about holiday destinations. Goal-oriented with a drive to achieve and exceed sales targets. Proficient in using CRM software and MS Office (training will be provided). Requirements Education: 10th+Diploma or graduate (any stream / specialisation)-Mandatory Experience: Fresher to maximum 3 Yrs experience only Should be good at English and Hindi Strong communication, negotiation, and interpersonal skills. Responsibilities Make outbound calls to potential Indian customers to promote and sell holiday packages. Provide detailed information about various destinations, accommodations, and itineraries. Communicate the benefits and features of our holiday packages/stays persuasively to customers. Achieve and exceed monthly sales targets and KPIs set by the company. Follow up with interested customers, answer their queries, and handle objections. Convert inquiries into confirmed bookings by presenting compelling offers and closing sales. Maintain and update customer records accurately in the CRM system. Stay updated with the latest holiday deals, destinations, and travel trends to effectively promote our offerings. What We Offer Competitive base salary with attractive commission and performance-based incentives. Opportunities to travel the world as part of your role and explore different destinations. Comprehensive training programs to develop your sales skills and product knowledge. Opportunities for professional development and career advancement. A supportive and energetic team environment. First 2 Saturdays are non-working days