Customer Service Executive (CSE) Trainer

Location: Remote
Salary: ₹25,000 – ₹30,000 INR/month
Shifts: 12-hour rotational shifts
Availability: Immediate Joiners Preferred

Key Responsibilities:

• Conduct end-to-end training sessions for new CSE agents (15-day onboarding program)
• Train agents on SOP adherence, CRM usage, and call etiquette for high-risk industries
• Coach on customer handling techniques (chat, voice, and outbound calls) tailored to iGaming platforms
• Teach sales tactics, retention strategies, and effective communication for player engagement
• Deliver role-plays, mock calls, and scenario-based simulations for real-time skill development
• Monitor and evaluate agent performance during training, provide feedback and remedial sessions
• Train agents on basic Excel usage, reporting tasks, and compliance documentation
• Stay updated with product/process changes and update training materials accordingly
• Collaborate with operations and QA teams to align training with real-time business requirements

Requirements:

• 1–2 years of experience in customer service/training roles within the Gaming or BPO industry
• Strong knowledge of customer handling, gaming operations, and tele sales techniques
• Experience in outbound calling, live chat handling, and objection handling
• Excellent communication skills in English and Hindi
• Proficiency in MS Excel, Google Sheets, and basic reporting tools
• Ability to train remote teams, deliver engaging sessions, and adapt to diverse learning styles
• High energy, positive attitude, and team-first mindset
• Prior experience in training for Gaming, or fintech platforms
• Knowledge of gaming terminology, player behavior, and fraud detection basics.