Customer Service Executive - Cafe - Karunagappally - Female

Job Title: Customer Service Executive

Company: Cafe 974

Location: Vallikkavu, Amrithapuri ,Karunagappally, Kerala

Job Type: Full-time

Job Summary:
The Customer Service Executive will ensure a positive customer experience by providing excellent service, managing customer interactions efficiently, and supporting day-to-day café operations.

Key Responsibilities:

• Welcome and attend to customers in a friendly and professional manner.
• Take and process orders accurately and efficiently.
• Handle customer queries, complaints, and feedback politely and promptly.
• Assist in maintaining cleanliness and organization in the café area.
• Support inventory management, including stock checks and reporting shortages.
• Collaborate with kitchen staff to ensure timely and accurate service.
• Promote café products, offers, and loyalty programs to customers.
• Maintain adherence to hygiene, safety, and quality standards.

Required Skills and Qualifications:

• High school diploma or equivalent; higher education is a plus.
• Prior experience in customer service or the food & beverage industry preferred.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and customer-focused attitude.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic knowledge of café operations is an advantage.

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Flexible schedule

Experience:

• Cafe Manager: 5 years (Required)

Work Location: In person