Customer Service /Documentation – Freight forwarding

Job Overview

Hand hold customer from booking, execution of shipment, handing over the documents and be the single point of contact till documents are surrendered and cargo delivery is completed. Responsibility commences from placing the booking with a carrier to delivery of the cargo for import/export and all modes of shipment and comprises smooth and error-free documentation.

Roles & Responsibilities: Exports :  Assist Sales with information on Pricing / Transit / Routing / Equipment Availability Etc. Coordinate with customer, shipping line for the release of DO from the carrier on confirmation of booking.

 Coordinate with the transporter and CHA team in case value-added services are being sold. Keeping touch with Customer/ CHA / Transporter and coordinate stuffing / clearance / gate in / rail out / SOB.

 Obtaining Shipping Instructions from Customer / Forward to the carrier and obtain Draft B/L / Check for correction against invoice and p/list. If necessary, get it corrected and get a revised Draft. Forward to the customer for approval and have it in the carrier's system for Print.

 Forwarding Invoice to customer. Upon payment to the carrier - get the B/L printed and forward to the customer along with other relevant documents. Tracking of shipment and sending Daily / Weekly Tracking Report

 Imports :  Coordinate with the overseas office for placing booking/container/acceptance of cargo /keep consignee updated of status/coordinate with Line for CFS Movement / coordinate with CHA and Transporter for clearance and delivery.

 Track and send DSR

Skills & Competencies  Good communication  IT skills  Should be self motivated  Performance oriented person willing to work within the parameters set by the management.

Qualification / Certifications  Must be a Graduate

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 5 years (Required)

Work Location: In person