Customer Service Associate

Role Overview: As a customer service associate at Swiss Group India Pvt Ltd, you will play a crucial role in maintaining client relationships and ensuring exceptional customer satisfaction. Your effective communication skills and proficiency in MS Excel will be key in providing top-notch service to our valued clients. Join our dynamic team and be a part of a company that values its employees and strives for excellence in everything we do. Key Responsibilities: - Interact with clients to address inquiries, resolve issues, and provide product information. - Build and maintain strong relationships with clients to foster loyalty and retention. - Utilize MS Excel to track, analyze, and report on customer interactions and feedback. - Collaborate with internal teams to ensure timely and accurate responses to client needs. - Identify opportunities for upselling and cross-selling products and services to clients. - Continuously seek ways to improve customer service processes and procedures. - Provide feedback to management on customer trends and suggestions for enhancements. Qualifications Required: - Customer service professional with a passion for client satisfaction. - Effective communication skills. - Proficiency in MS Excel. Additional Company Details: Swiss Time House stands as Kerala's pioneering watch trader. With a rich history of excellence, we proudly held the prestigious title of India's No.1 distributor for HMT watches for a record 10 consecutive years. As Kerala's oldest and largest watch and accessory store, we are dedicated to providing customers with an exceptional shopping experience. Our success is attributed to the unmatched quality of both our products and services. Featuring an extensive collection of both national and international brands, Swiss Time House is a destination where every visit promises discovery and satisfaction. With over 77 years of tradition in premium watch retailing, we have built a solid reputation grounded in ethics and principles. Today, Swiss Time House is the authorized retailer of renowned luxury brands including Rolex, Franck Muller, Omega, Longines, Rado, and more.,