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Customer Service Associate (SME) - Bangalore /Kolkata

1 - 5 years

Kolkata Bengaluru

Posted:1 day ago

Job Description

Key Responsibilities

  • Serve as the primary point of contact for enterprise clients and manage day-to-day client relationships.
  • Handle client escalations and ensure timely resolution while maintaining SLA commitments.
  • Coordinate with internal operations, warehouse, and cross-functional teams to ensure seamless service delivery.
  • Monitor account performance, identify process improvement opportunities, and drive operational excellence.
  • Prepare and maintain MIS reports using Microsoft Excel.
  • Ensure high levels of client satisfaction, retention, and service quality.
  • Collaborate with stakeholders to resolve operational issues and improve customer experience.

What we're looking for

  • 2+ years of experience

    in Client Servicing, Key Account Management, Customer Success, or Operations.
  • Strong experience in client relationship management and escalation handling.
  • Experience working with enterprise/B2B clients.
  • Good understanding of SLA management and operational coordination.
  • Proficiency in Microsoft Excel and reporting.
  • Excellent communication skills in English; Hindi is an added advantage.
  • Strong problem-solving, stakeholder management, and multitasking abilities.
  • Experience in logistics, last-mile delivery, e-commerce, mobility, or operations-driven environments is preferred

Skills Required

Customer focus Customer service Key account management Servicing Key accounts Client servicing Management Account management

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Work Mode

Work from Office

Job Type

Full Time

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