Customer Service Associate

Customer Service Associate

Meal: 1-Time Meal Provided
Cab Facility: Both-Side Cab
Working Days: 6 Days a Week
Salary: 25000 In-Hand + Incentives
Qualification: 12th Pass
Experience: Freshers Can Apply

Job Location: Okhla, Delhi
Communication Skills: Excellent English Communication Required

Roles & Responsibilities

• Handle customer queries through inbound and outbound calls.
• Communicate professionally with international customers.
• Understand customer concerns and provide appropriate solutions.
• Provide accurate information about products, services, and processes.
• Resolve customer issues efficiently and politely.
• Maintain proper records of customer interactions in the system.
• Follow company policies, process guidelines, and quality standards.
• Ensure customer satisfaction through effective communication.
• Coordinate with internal teams whenever required.
• Meet assigned performance and quality targets.

Eligibility Criteria

• Minimum qualification: 12th Pass.
• Freshers are welcome to apply.
• Excellent spoken English and communication skills are mandatory.
• Good listening and problem-solving skills.
• Basic computer knowledge.
• Positive attitude and willingness to learn.
• Ability to work in a professional, fast-paced environment.
• Flexibility to work in rotational shifts, if required.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Life insurance
• Provident Fund

Application Question(s):

• How much do you rate your English communication skill out of 10?
• How many months of experience do you have in calling related domain ?
• What's your last in-hand salary ?
• Are you ok with sales roles as well with higher incentives ?

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Location:

• Okhla Industrial Area Phase-i, Delhi, Delhi (Preferred)

Work Location: In person