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Accenture
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Customer Service Associate

Customer Service Associate

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Accenture

1 - 3 years

Bengaluru

Posted:1 week ago

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Job Description

Skill required: Retirement Solutions - Data Entry Services
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do

3+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services

2+ years experience in Money Out
processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child support

Hands on with developing process
documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rules

ASPPA Certified (Preferred)
You would be part of Retirement services team, Experience in the US retirement industry specifically 401k , 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan Implementation

Problem-solving skills

Adaptable and flexible

Written and verbal communication

Detail orientation

Ability to meet deadlines
What are we looking for

Good verbal written communication skills

Good typing skill and attention to detail.

Good time management skills

Ability work independently

Bachelors degree

Experience in the US retirement industry mandatory.

Strict adherence to non-disclosure of client information by preserving client confidentiality.

Complies with all client policies, procedures, and
Federal/State/Local regulations and escalates issues to the management.

Researching on any queries/ requests sent by the Business Partners/Client Support
Teams and replying the same with minimum response time.

Taking active participation in process improvements and automation.

Ensure Quality Control
standards that have been set are adhered to.

Adherence to client SLAs

Identify potential areas that require additional controls

Excellent organizational skills
with ability identify and prioritize high value transactions.

Completing assigned responsibilities and projects within timelines apart from managing daily
BAU.

Creating and updating procedure documents while ensure that the standards are followed.
Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

Skills Required

Operations Customer service Written communication Retirement Data Typing Improvement Data entry

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Work Mode

Work from Office

Job Type

Full Time

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Customer Service Associate