Customer Service Associate

What You Need:

As L1 Technical Support, you will have the responsibility to handle Calls from the Customer [Voice/Email] on technical issues & provide support to clients over the mail, phone, by referring KB for workaround / resolution and provide necessary information/observations/logs & all required support to L2/L3 team to diagnose a reported/escalated problem.

Basic Knowledge on SQL Queries.

Multi OS experience Windows, Unix.

Multitasking capabilities which includes Ticket handling & Follow-ups

Requirements:

Engineering Graduate with 0-1-year experience as a L1 technical support engineer, including front-line contact with customers via phone and e-mail.

Provide technical support to enterprise clients related to technical and operational aspects of the products, including troubleshooting, ticketing system updates, support case acknowledgements, provisioning activities, etc

Support Customers over the phone/email by answering their product questions and offering technical assistance.

Experience on working with remote support groups, international support groups, and 24x7 support operations.

The position is shift based covering 24/7 as part of a rotation [Monthly] which encompasses nights and weekend working.

Should have experience in Client Interaction.

Good communication and ability to work independently.

Good technical capability with strong planning and follow up Skills, Monitoring and regular status updates to management.