Customer Service Associate (Full Time)

Ludhiana, Sahnewal

Position: Customer Service Associate (M / F)
Experience: Freshers can apply Salary 10-12k Preferred: Local candidate Qualification Required: Diploma / Degree / Certification in Computers Key Requirements: Good communication and convincing skills in English Basic knowledge of E mail and MS Excel Job Responsibilities: Contact potential or existing customers to inform them about Contact potential or existing customers to inform them about products or services using scripts products or services using scripts Answer customer questions regarding products or the company Answer customer questions regarding products or the company Ask questions to understand customer requirements and close Ask questions to understand customer requirements and close salessales Direct prospects to the field sales team when required Direct prospects to the field sales team when required Enter and update customer information in the database Enter and update customer information in the database Take and process orders accurately Take and process orders accurately Handle customer grievances to maintain Handle customer grievances to maintain the companys reputation the companys reputation Keep records of calls, sales, and other useful information Keep records of calls, sales, and other useful information Conduct research to support ongoing lead generation efforts. Conduct research to support ongoing lead generation efforts.