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Delhivery
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Customer service - Associate

Customer service - Associate

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Delhivery

0 - 5 years

1 - 4 Lacs

Goa

Posted:6 days ago

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Job Description

Responsible for Handling Client tickets/queries and resolving with in SLAs
Follow up and coordinate with various stakeholders for prompt shipment deliveries , dispute resolution.
Delivering information about company’s offerings and assisting clients with product/service inquiries, ensuring client satisfaction and positive service experience
Engaging with clients to keep them informed about any operational challenges, delays and call outs
Handling customer escalations-preparing RCA and providing the solution
Delivering information about company’s offerings and assisting clients with product/service inquiries, ensuring client satisfaction and positive service experience
Interact with clients, understand their needs and requirements and deliver customized solutions.
Identify any process/product shortcomings in order to improvise the same and sharing inputs with product team on development of tailored solutions that supports client requirements by proactively asking client Feedbacks on our products & services

Skills Required

Customer service Voice process Customer support Process Voice Customer care

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Work Mode

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Job Type

Full Time

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Customer service - Associate