Customer Service Associate

CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED

1 - 3 years

0 Lacs

kolkata

Posted:1 day ago| Platform: Shine logo

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Skills Required

international voice process international call center international bpo

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Service Executives (International

Your Role:

Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
Engage customers in meaningful conversations to promote products/services or gather required information.
Achieve daily/weekly/monthly Targets and conversion targets.
Handle objections professionally and escalate complex issues when necessary.
Collaborate with team leads and quality analysts to improve call quality and performance.
Ensure compliance with company policies and US calling regulations

Your Profile:

Bachelors degree or equivalent.
1-3 years of experience in outbound calling, preferably for US clients.
Open to Work from Office
Excellent verbal communication and interpersonal skills.
Familiarity with CRM tools and call centre software.
Ability to work night shifts and adapt to US time zones.
Goal-oriented with a positive attitude and strong work ethic.
Knowledge of International culture and customer behavior.

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