Customer Service Assistant

As a Customer Service Representative or Senior CSR at Mphasis - CAPONE, you will be responsible for handling international voice processes specifically for Cap One customers. Your immediate joining is required, as the role is for both L1 and L2 levels. Here are the key details: **Role Overview:** You will be handling customer queries and concerns in an international voice process setting, catering to Cap One customers. The role involves providing top-notch customer service to ensure customer satisfaction. **Key Responsibilities:** - Handle customer queries and issues effectively - Provide solutions and assistance to customers over voice calls - Ensure customer satisfaction through excellent service delivery **Qualifications Required:** - Minimum educational requirement is 12th grade or equivalent - For L1 level, 0 to 6 months of experience is preferred - For L2 level, 1 to 4 years of experience is required - Fluency in English and Hindi is preferred due to the international voice mandate **Additional Details:** Mphasis - CAPONE offers a competitive salary package with up to 28K take home for L1 and up to 31K take home for L2. The work schedule includes 5 days working with 2 rotational offs and 2-way cab facilities. The interview process consists of rounds with the HR and Operations teams, and a virtual interview is scheduled for the next day. In terms of benefits, the company provides health insurance, provident fund, performance bonuses, and yearly bonuses. Weekend availability is required for this full-time, permanent position. The work location is in person. If you meet the educational qualifications, experience requirements, and language preferences, and are ready to provide exceptional customer service, this role could be the right fit for you at Mphasis - CAPONE.,