Customer Service and Operations Analyst in Anti Money Laundering

As a Customer Service & Operations Analyst in Anti-Money Laundering, you will be working with a supportive and collaborative team to assist with anti-money laundering (AML) activities. Your responsibilities will include investigating queries, supporting business processes and procedures, and understanding the needs of customers and the business. This role presents excellent career development opportunities through relevant training programmes and exposure, offered for a period of seven months. **Key Responsibilities:** - Responding to customer queries and processing, authorizing, and investigating transactions - Collecting all necessary information accurately and timely - Providing process training and knowledge sharing within the team - Investigating queries, raising them with relevant parties, and escalating when necessary - Ensuring accurate processing within agreed turn-around time - Participating in initiatives to enhance customer service, processes, and procedures - Reviewing processing errors and customer complaints to identify trends and training needs **Qualifications Required:** - Knowledge and experience in AML processes and procedures - Awareness of current trends, policies, and regulations in AML - Ability to work accurately, meet deadlines, and maintain high attention to detail - Understanding of the financial services industry and customer needs - Familiarity with products, processes, and banking systems - Strong written and spoken communication skills Join our team in India for this exciting role, where you will contribute to the success of our business and customers while developing your skills in the AML field.,