Customer Service Advisor

As a candidate for this position, you should have a minimum of 1 year experience in the Telecom/ISP industry specifically in Client Management. Your communication skills need to be strong in order to effectively interact with end customers and internal stakeholders. Additionally, it is essential that you possess basic knowledge in Telecom and network operations. Key Responsibilities: - Demonstrate excellent written and verbal communication skills - Exhibit coordination skills to ensure timely completion of assigned tasks within SLA - Troubleshoot technical issues for du customers both remotely and on site - Follow a TT system for attending and resolving customer complaints - Provide service fulfillment (SF) services for fixed segments including Consumer, Enterprise, and FNL - Activate, amend, suspend, reconnect, and terminate customer products remotely and through field visits - Perform field service and remote fulfillment services Qualifications Required: - Experience in the Telecom domain - Basic Telecom Networking Knowledge - Understanding of Networking principles - Strong communication skills - Ability to coordinate with customers effectively - Proficiency in MS Office Please note that the desired competencies for this role include experience in the Telecom domain, basic Telecom Networking Knowledge, understanding of Networking principles, good communication skills, customer coordination abilities, and knowledge in MS Office. As a candidate for this position, you should have a minimum of 1 year experience in the Telecom/ISP industry specifically in Client Management. Your communication skills need to be strong in order to effectively interact with end customers and internal stakeholders. Additionally, it is essential that you possess basic knowledge in Telecom and network operations. Key Responsibilities: - Demonstrate excellent written and verbal communication skills - Exhibit coordination skills to ensure timely completion of assigned tasks within SLA - Troubleshoot technical issues for du customers both remotely and on site - Follow a TT system for attending and resolving customer complaints - Provide service fulfillment (SF) services for fixed segments including Consumer, Enterprise, and FNL - Activate, amend, suspend, reconnect, and terminate customer products remotely and through field visits - Perform field service and remote fulfillment services Qualifications Required: - Experience in the Telecom domain - Basic Telecom Networking Knowledge - Understanding of Networking principles - Strong communication skills - Ability to coordinate with customers effectively - Proficiency in MS Office Please note that the desired competencies for this role include experience in the Telecom domain, basic Telecom Networking Knowledge, understanding of Networking principles, good communication skills, customer coordination abilities, and knowledge in MS Office.