Customer Service Adviser

Job Description

VOC Automotive India Pvt. Ltd. is looking for passionate and customer Service Advisors to join our team. As a Service Advisor, you will be responsible for assisting customers with their vehicle service needs, providing accurate service recommendations, and ensuring excellent customer experience. Key Requirements: ● Experience as a Service Advisor or in a similar customer-facing role within the automotive industry. ● Maintain accurate service cost estimates service records, ensure timely service completion and manage service workflow. ● In-depth knowledge of vehicle maintenance and repair processes. ● Inform servicing date, promote additional services and products to customers. ● Customer-centric mindset with the ability to build and maintain strong relationships. ● Ability to multitask and manage time effectively in a fast-paced environment. ● Excellent problem-solving abilities and interpersonal skills ● Technical certifications or automotive knowledge is a plus. Qualifications: ● Bachelor's degree, Diploma or equivalent; automotive certifications are preferred. ● 1-3 years of experience in an automotive service advisor role (freshers may also apply with relevant training). ● Ability to work flexible hours based on customer demand. Job Type: Full-time Pay: ₹10,000.00 - ₹21,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Ability to commute/relocate: Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Tamil (Preferred) Location: Chennai, Tamil Nadu (Preferred) Work Location: In person