Customer Servicce & Tellecaller

Job Summary:

We are seeking a proactive and customer-focused individual to join our cargo services team as a Customer Service & Telecaller. This role involves handling customer inquiries, coordinating cargo shipments, resolving issues, and ensuring customer satisfaction through professional communication over phone, email, and other channels.

Key Responsibilities:Customer Service & Tellecaller

• Respond promptly to customer inquiries regarding cargo bookings, shipment status, rates, and delivery timelines.
• Provide accurate information and resolve issues efficiently to ensure high customer satisfaction.
• Coordinate with operations, logistics, and warehouse teams to ensure timely pick-up and delivery.
• Maintain updated customer records and shipment documentation.
• Handle complaints professionally and escalate complex issues when necessary.
• Make outbound calls to existing and potential customers to promote cargo services.
• Follow up on leads and inquiries to convert them into bookings.
• Explain services, pricing, and shipment processes clearly.
• Maintain a call log and update CRM systems regularly.
• Conduct post-delivery follow-up calls for feedback and future business.

Required Skills:

• Excellent verbal and written communication skills in [English/Local Language].
• Strong interpersonal skills and a customer-centric attitude.
• Basic knowledge of cargo/shipping/logistics processes preferred.
• Proficiency in MS Office and CRM software.
• Ability to handle pressure and multitask in a fast-paced environment.
• Previous experience in customer service or telecalling, preferably in the cargo/logistics sector.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Work Location: In person