Customer Sales Representative

3 - 7 years

0 Lacs

Posted:2 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Sales Representative, you will build relationships with new and existing customers in onboarding, adopting, and expanding their usage of products. You will troubleshoot and route issues to appropriate teams for resolution and perform interactions of inbound and outbound activities to customers on new, renewal, or expansion opportunities. It is essential to showcase creativity in handling customer interactions and issue resolutions. You are expected to perform independently and become a Subject Matter Expert (SME). Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Proactively engaging with customers to understand their needs and offer appropriate solutions is crucial. Maintaining a high level of product knowledge to effectively address customer inquiries and collaborating with internal teams to ensure a seamless customer experience are key responsibilities. Identifying opportunities for upselling and cross-selling products to customers, as well as regularly updating customer records and information for accurate tracking and reporting, are part of the role. Proficiency in Sales and Channel Management is a must-have skill for this position. Strong communication and interpersonal skills, along with the ability to multitask and prioritize effectively, are essential. Experience with Customer Relationship Management (CRM) software and knowledge of sales techniques and strategies are considered good-to-have skills. The candidate should possess a minimum of 3 years of experience in Sales and Channel Management. This position is based at our Gurugram office, and a 15 years full-time education is required.,

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Accenture

Professional Services

Dublin

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