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Bharat Financial Inclusion Limited
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Customer Retention Officer - CRO

Customer Retention Officer - CRO

Bharat Financial Inclusion Limited

0 - 31 years

1 - 3 Lacs

vaishali

Posted:3 days ago| Platform: Apna logo

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Skills Required

retention reports compliance audit

Work Mode

On-site

Job Type

Full Time

Job Description

The Customer Relationship Officer – (CRO) will be responsible only for OD (Overdue) collection activities, ensuring timely recovery of dues while maintaining healthy customer relationships and adherence to BFIL collection policies. Key Responsibilities: Conduct field visits for overdue loan collection Follow up with customers for pending EMIs / installments Counsel customers to regularize overdue accounts Collect repayments and ensure proper receipt generation Update daily collection status and submit reports to branch Maintain discipline and ethical collection practices Escalate chronic/default cases to seniors as per process Ensure compliance with BFIL guidelines and audit norms

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Customer Retention Officer - CRO