Customer Relationship Officers (Walk In/23rd August/US Voice Process)

Role Overview:

As a Customer Relationship Officer, you will be the primary point of contact for patients in the United States, handling calls in a professional and empathetic manner. The role requires strong communication skills, customer focus, and the ability to thrive in a fast-paced, night-shift environment.

Key Responsibilities:

• Act as the first point of contact for patients, handling inbound and outbound voice calls related to healthcare services.
• Communicate with professionalism, empathy, and clarity to address patient queries and concerns.
• Provide accurate information regarding appointments, medical services, and follow-up procedures.
• Build strong relationships with patients by actively listening and offering effective solutions.
• Coordinate with internal teams to ensure prompt follow-up and resolution of patient concerns.
• Consistently meet or exceed service quality standards and performance benchmarks.

Skills & Qualifications:

• Any graduate degree (No standing arrears)
• 0 to 8 years of experience in an international voice process or handling international clients.
• Excellent English communication skills (Mandatory)
• Good computer skills (MS Excel, Word, Typing Speed)
• Willing to work in regular night shifts (9:30PM to 6:30AM) from our Trivandrum office (Ellipode location).
• Immediate joiners preferred.
• Candidates residing in or near Trivandrum will be given priority.
• Age - Below 35

For more information, please visit our website: www.ecorgysolutions.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Application Deadline: 22/08/2025