Customer Relationship Officer

3 years

1 - 2 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Relations Officer (CRO)
Location: Salem

Contact: 96450 86664

Job Description:
We are looking for a dedicated and customer-focused Customer Relations Officer (CRO) to build strong relationships with students and parents while ensuring excellent service delivery. The CRO will handle inquiries, resolve issues, and ensure a smooth learning experience, playing a key role in improving student satisfaction and retention in our organization.

Key Responsibilities:

  • Act as the first point of contact for student and parent queries via phone, email, and in-person interactions.
  • Provide accurate information about courses, schedules, policies, and services.
  • Resolve complaints quickly and effectively while maintaining a positive experience.
  • Coordinate with academic and operations teams to address student/customer concerns.
  • Maintain detailed records of interactions in CRM systems.
  • Proactively follow up with students/parents to ensure satisfaction and retention.
  • Gather feedback and share insights with management for service improvements.
  • Assist in organizing student support activities, orientations, and engagement programs.

Requirements:

  • Bachelor’s degree in any discipline (Business, Communications, or related field preferred).
  • 1–3 years of experience in customer relations, student support, or EdTech services.
  • Excellent communication, listening, and problem-solving skills.
  • Strong patience and empathy when handling customer/student issues.
  • Proficiency in MS Office and CRM tools.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Leave encashment

Work Location: In person

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