Customer Relationship Manager (CRM)

Job Overview

We are looking for a CRM / Lead Generation Executive to support our HR and recruitment business by identifying potential clients, generating leads, managing client relationships, and maintaining accurate CRM records. The ideal candidate should have good communication skills, a proactive approach, and an interest in sales, recruitment, and HR services.

Key Responsibilities

• Identify and generate new leads through LinkedIn, email, calls, job portals, databases, and other online platforms.
• Research companies and identify potential clients who may require recruitment or HR-related services.
• Make outbound calls and send emails/messages to prospective clients.
• Understand client requirements related to recruitment, staffing, and HR services.
• Maintain and regularly update lead and client information in the CRM.
• Track leads through different stages of the sales process and ensure timely follow-ups.
• Schedule meetings between potential clients and the HR/recruitment team.
• Build and maintain strong professional relationships with clients.
• Follow up with existing and potential clients for new requirements and business opportunities.
• Maintain daily/weekly reports of leads generated, calls made, follow-ups, meetings, and conversions.
• Coordinate with the recruitment team to understand hiring requirements and client expectations.
• Ensure proper documentation and timely updating of all client-related information.

Required Skills

• Good verbal and written communication skills.
• Basic understanding of HR/recruitment processes.
• Good knowledge of lead generation and follow-up techniques.
• Comfortable with cold calling, email communication, and LinkedIn outreach.
• Basic knowledge of CRM tools, MS Excel/Google Sheets, and other productivity tools.
• Strong follow-up and relationship-management skills.
• Ability to work independently and meet daily/weekly targets.
• Proactive, confident, and result-oriented approach.

Qualifications & Experience

• Graduate in any discipline.
• 0–2 years of experience in lead generation, business development, recruitment, HR, telecalling, or CRM will be preferred.
• Freshers with good communication and interpersonal skills can also apply.

Key Performance Indicators (KPIs)

• Number of qualified leads generated.
• Daily outbound calls and outreach.
• Follow-up completion rate.
• Number of client meetings scheduled.
• Lead-to-client conversion.
• CRM data accuracy and timely updates.
• New recruitment/business requirements generated.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person