Customer Relationship Manager (CRM)

CUSTOMER RELATIONSHIP MANAGER (CRM)YM TVS Enterprises

Location: Delhi
Industry: Automobile / Two-Wheeler Dealership
Department: Customer Relationship Management
Employment Type: Full-Time

Job Summary

We are looking for a professional and customer-focused Customer Relationship Manager (CRM) to manage customer interactions, improve customer satisfaction, and ensure smooth coordination between customers and internal departments. The ideal candidate should have strong communication, follow-up, and relationship management skills, preferably with experience in the automobile or dealership industry.

Key Responsibilities

• Manage customer queries, feedback, complaints, and service-related concerns professionally.
• Maintain regular follow-up with customers through calls, WhatsApp, and other communication channels.
• Handle customer databases and maintain accurate records of interactions and follow-ups.
• Coordinate with Sales, Service, and other departments to resolve customer issues promptly.
• Conduct customer satisfaction calls and collect feedback.
• Follow up with customers for service reminders, appointments, and other dealership activities.
• Monitor pending customer complaints and ensure timely resolution.
• Maintain CRM records, reports, and daily follow-up data.
• Support customer retention and strengthen long-term customer relationships.
• Prepare daily/weekly CRM reports and share updates with management.
• Ensure a high standard of customer experience throughout the customer journey.

Candidate Requirements

• Graduate preferred.
• 1–4 years of experience in CRM, customer relationship management, telecalling, or automobile dealership.
• Automobile industry experience will be an advantage.
• Excellent verbal and written communication skills.
• Good knowledge of MS Office and CRM software.
• Strong follow-up and coordination skills.
• Customer-oriented attitude with a professional approach.
• Ability to handle customer complaints calmly and effectively.
• Good team management and interpersonal skills.

Key Skills

Customer Handling | CRM | Follow-Up | Complaint Resolution | Customer Retention | Communication | Coordination | MS Excel | Reporting | Telecalling

What We Offer

• Competitive salary package
• Performance-based incentives
• Professional working environment
• Growth and career development opportunities
• Opportunity to work with a reputed TVS dealership

Company: YM TVS Enterprises
Department: Customer Relationship Management

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement

Ability to commute/relocate:

• Palam, Delhi 110045: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person