Customer Relationship Manager (CRM)

Job Description – CRM Executive

Company Name: Morselv

Location: Gurugram, Haryana

Job Title: CRM Executive

Department: Customer Relationship Management

About the Company

Morselv is a women-centric wellness, beauty and lifestyle platform offering services such as luxury spa treatments, skincare, beauty services, wellness programs and customer-focused experiences.

Job Responsibilities

* Handle customer enquiries received through calls, WhatsApp, social media and other platforms.

* Manage customer databases and maintain accurate records in the CRM system.

* Follow up with potential customers and convert enquiries into bookings.

* Manage customer appointments, service bookings and confirmations.

* Maintain relationships with existing customers and encourage repeat bookings.

* Handle customer queries, feedback and complaints professionally.

* Coordinate with internal teams to ensure smooth service delivery.

* Track leads, follow-ups, conversions and daily CRM activities.

* Share promotional offers, packages and updates with customers.

* Prepare daily and weekly CRM performance reports.

Requirements

* Graduate in any stream.

* 1–3 years of experience in CRM, Customer Support, Customer Relationship Management or Sales Coordination preferred.

* Good communication skills in English and Hindi.

* Basic knowledge of MS Excel, Google Sheets and CRM software.

* Experience handling customer databases and follow-ups.

* Good interpersonal and problem-solving skills.

* Ability to manage multiple customer enquiries efficiently.

Preferred Skills

* Experience in Beauty, Wellness, Spa, Hospitality or Lifestyle industries will be an added advantage.

* Knowledge of CRM tools and WhatsApp Business.

* Customer retention and lead conversion skills.

Job Details

Job Location: Gurugram

Employment Type: Full-time

Experience: 1–3 Years

Salary: As per experience and interview.

Interested candidates can share their updated resumes.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Provident Fund

Work Location: In person