Customer Relationship Manager (CRM)

Company Name: DIAMETRIC BUILDS PVT. LTD.
Job Title: CRM Executive
Job Location: Greater Noida West
Experience: 1–3 Years
Department: Customer Relationship Management

Job Description

We are looking for a professional and customer-oriented CRM Executive with excellent communication and client-handling skills. The candidate will be responsible for managing client interactions, handling queries, maintaining regular follow-ups, and coordinating with internal departments to ensure customer satisfaction.

Key Responsibilities

• Handle client calls, WhatsApp messages, and emails professionally.
• Maintain regular follow-ups with existing and potential clients.
• Understand client requirements and provide appropriate information and updates.
• Coordinate with internal departments for timely resolution of client queries.
• Maintain client records, communication history, and follow-up status.
• Schedule client meetings and coordinate appointments.
• Share project updates and relevant information with clients.
• Handle client complaints and escalate unresolved issues to management.
• Prepare daily and weekly reports of calls, follow-ups, and client status.
• Maintain positive client relationships and ensure customer satisfaction.

Required Skills

• Excellent verbal communication and speaking skills.
• Good command of Hindi and basic-to-good English.
• Confident in handling client calls and professional conversations.
• Strong follow-up and coordination skills.
• Basic knowledge of MS Excel and Google Sheets.
• Knowledge of CRM software is preferred.
• Good interpersonal and problem-solving skills.

Candidate Requirements

• Graduate in any stream.
• 2–5 years of experience in CRM, Customer Support, Client Coordination, or Relationship Management.
• Freshers with excellent communication skills may also apply.

Job Type

Full-Time | Work from Office

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person