Customer Relationship Manager (CRM)

Job Description

Skills: CRM Software, Relationship Management, Communication Skills, Lead Generation, Customer Segmentation, Customer Retention, Greetings from ALIQAN Technologies!!! We are hiring a Customer Relationship Manager (CRM) for the Gurgaon location. Job Title: Customer Relationship Manager (CRM) Location: Gurgaon Job Mode: Onsite Job Type: Permanent Experience Required: 2-3 Years Notice Period Preferred: Immediate Joiners Key Responsibilities Manage guest relationships at the center to ensure outstanding customer experience. Handle birthday party bookings, school tie-ups, and group event management end-to-end. Generate leads through cold calls, walk-ins, community networking, and local outreach. Work with school principals, corporate HRs, and institutional stakeholders for repeat bookings. Coordinate with marketing for promotional activities and outreach campaigns. Understand products, services, and packages to upsell offerings to walk-in guests. Track guest feedback and ensure timely resolution of complaints and escalations. Support center manager in monthly sales forecasting and performance reporting. Qualifications & Skills Graduate in B.Com/BBA; MBA in Marketing/Sales preferred. 23 years of experience in guest-facing roles within hospitality, retail, or call center. Excellent communication and interpersonal skills. Proven ability to manage leads, close bookings, and drive customer satisfaction. Creative thinker with strong follow-up and coordination skills. Team player with a strong sense of ownership and responsibility. Show more Show less