Customer Relationship Manager (CRM)

Job Description

Job Title: Customer Relationship Manager (CRM) Job Summary: We're seeking an experienced Customer Relationship Manager to develop and implement strategies to enhance customer relationships, improve customer satisfaction, and drive business growth in our real estate construction company. Key Responsibilities: 1. Manage and analyse customer data to identify trends and opportunities 2. Develop and execute CRM strategies to improve customer engagement and retention 3. Collaborate with sales, marketing, and customer service teams to ensure alignment 5. Analyze customer feedback and complaints to identify areas for improvement 6. Develop and maintain strong relationships with key customers and stakeholders 7. Client Management & Developer Management. Requirements: 1. 2+ years of experience in CRM, sales, marketing, or customer service 2. Strong understanding of CRM principles and best practices 3. Excellent analytical, problem-solving, and communication skills 4. Ability to work collaboratively with cross-functional teams 5. Proficiency in CRM software (e.g., Salesforce, HubSpot) Preferred Qualifications: 1. Experience in real estate or construction industry 2. Strong data analysis and reporting skills 3. Knowledge of marketing automation and sales enablement tools What We Offer: 1. Competitive salary and benefits 2. Opportunity to work with a dynamic team 3. Professional growth and development opportunities Job Type: Full-time Pay: ₹15,000.00 - ₹40,000.00 per month Schedule: Day shift Education: Bachelor's (Required) Experience: minimum: 2 years (Required) Language: English (Required) Location: Andheri, Mumbai, Maharashtra (Required) Work Location: In person Speak with the employer +91 8928092209