Posted:16 hours ago|
Platform:
On-site
Full Time
Ø Manage customer lifecycle communication across Amazon, Flipkart, and brand platforms.
Ø Design and execute CRM campaigns (email, SMS, WhatsApp, push notifications, etc.).
Ø Analyze customer data to segment audiences and personalize engagement strategies.
Ø Coordinate with marketing, sales, and operations teams to improve customer satisfaction and retention.
Ø Monitor key performance indicators (KPIs) such as repeat purchase rate, churn rate, and customer lifetime value.
Ø Respond to customer feedback and reviews on Amazon and Flipkart to improve brand reputation.
Ø Maintain CRM databases, ensuring data accuracy and compliance with privacy policies.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
Mittalbooks
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