Customer Relationship Executive

Job Description

Job Summary: We are looking for a proactive Customer Relation Executive to handle customer interactions through calls (inbound/outbound), emails, chat , and maintain records using Excel . The role requires strong communication skills and a customer-first approach. Key Responsibilities: Handle inbound and outbound customer calls professionally Respond to customer queries via email and live chat Resolve customer issues or escalate when required Maintain customer data and daily reports using Excel Follow up with customers for feedback or pending issues Coordinate with internal teams to ensure timely solutions Ensure high levels of customer satisfaction and service quality Requirements: Graduate in any discipline Good spoken and written communication skills Basic to intermediate knowledge of Microsoft Excel Experience in customer service via calls, chat, or email Ability to handle multiple tasks and stay organized Willingness to work in shifts (if required) Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Leave encashment Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Language: English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person Speak with the employer +91 8800828679