Customer Relationship Executive

0 years

1 - 2 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Generate positive impressions during all customer contacts, experiences by serving customers in a friendly, professional and prompt manner.
  • Accurate Calculation of Appointment Capacity
  • Carry out service appointment calling (inbound & outbound) and achieve daily appointment Targets
  • Tracking of Appointment Rate based on Hours and Number of Units with Appointment Control Board
  • Service Appointment Promotion / Effect Monitoring to achieve the set target
  • Ensure Targeted turn-up ratio against the appointments & No Show follow ups
  • Provide estimated repair cost & repair TAT to customers based on their VOCs
  • Establish a consulting relationship with customers by following guidelines and delivering uniform handling of customers, and by promoting the scope, value, and features of the products and services offered
  • Coordinating for loaner car and pick-and-drop facility wherever required and advise the Service Advisor accordingly.
  • Effective Post service feedback calling, Recall Campaign, Promotion of Service Campaigns

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

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