Customer Relationship Executive (CRE)

Job Title: Customer Relationship Executive (CRE)

Location: Tirur, Malappuram, Kerala

Job Type: Full-Time

Experience: Minimum 1 year preferred

Industry: Skin & Hair Clinic / Aesthetic Healthcare

Job Summary:

We are seeking a proactive and customer-focused Customer Relationship Executive (CRE) to join our growing team at our skin & hair clinic in Tirur. The ideal candidate will be the first point of contact for clients, ensuring a warm welcome and smooth experience throughout their visit. You will play a vital role in building and maintaining long-term relationships with our clients.

Key Responsibilities:

- Greet and assist walk-in clients with professionalism and empathy

- Explain clinic services, treatments, and procedures clearly to clients

- Schedule appointments and manage bookings effectively

- Follow up with clients regarding consultations, procedures, and feedback

- Maintain client records and update database regularly

- Coordinate with doctors and staff for smooth client management

- Handle front desk responsibilities including phone and WhatsApp inquiries

- Ensure high levels of customer satisfaction and build rapport

- Support daily administrative operations of the clinic

Key Requirements:

- Provide Minimum 1 year of experience in a similar customer-facing role (Healthcare or salon industry experience preferred)

- Strong communication and interpersonal skills

- Pleasant personality and professional attitude

- Good command of Malayalam and basic English

- Familiarity with CRM tools and appointment booking systems is an advantage

- Ability to multitask and work in a fast-paced environment

Salary:

₹12,000 – ₹20,000 per month (based on experience)

Benefits:

- Incentives on performance

- Opportunity to work in a professional and supportive environment

- Career growth within the aesthetic healthcare industry

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 8138061311