Customer Relationship Executive | Car showroom

Contact: 82486 03617
Job Title: Customer Relationship Executive – Car Showroom
Location: Chitlapakkam-Chennai
Experience: 1–3 years in customer service or automobile dealership
Salary: Based on experience and performance

Key Responsibilities

• Greet and assist customers visiting the showroom and ensure a positive experience.
• Handle inbound and outbound calls related to service bookings, vehicle delivery updates, and follow-ups.
• Coordinate with the sales and service teams to ensure timely communication and smooth customer handling.
• Maintain accurate customer records and update databases regularly.
• Collect customer feedback post-service or delivery and escalate concerns when required.
• Support in customer retention activities, loyalty programs, and event coordination.
• Prepare and share daily/weekly reports on customer interactions and satisfaction levels.

Requirements

• Any Bachelor’s degree or Diploma qualification.
• 1–3 years of experience in customer service, preferably in an automobile dealership (sales or service).
• Excellent communication and interpersonal skills.
• Strong coordination, follow-up, and problem-solving abilities.
• Proficiency in MS Office and CRM tools.
• Pleasant personality and customer-centric attitude.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person