Customer Relations Executive (Sales)

We are looking for a dynamic and driven Customer Relations Manager to manage and enhance our customer relationships. The ideal candidate will possess exceptional sales skills and a passion for providing a top-tier client experience. As the face of customer interactions, you will be responsible for nurturing client relationships, understanding their needs, and driving sales through excellent communication and service.

Responsibilities:

• Build and maintain strong relationships with clients from initial inquiry through to post-service follow-up.
• Effectively communicate Weva’s photography and videography services to clients, matching their needs with our offerings.
• Handle inquiries, provide accurate information about services, and resolve customer concerns efficiently.
• Proactively identify opportunities to upsell and cross-sell services based on client requirements.
• Collaborate with the sales and creative teams to ensure seamless execution of client projects.
• Ensure high levels of client satisfaction and consistently meet or exceed sales targets.
• Maintain detailed records of client interactions, transactions, and feedback to assist with client retention and service improvements.
• Lead customer feedback initiatives to continually refine customer service strategies.

Requirements:

• Proven sales experience, preferably in the photography or wedding industry.
• Exceptional communication and interpersonal skills.
• Strong organisational skills and the ability to manage multiple client relationships simultaneously.
• Ability to work in a fast-paced environment and handle customer queries with professionalism.
• Proficiency in CRM tools and customer service software is an added advantage.

Only shortlisted candidates will be contacted for further assessment.

We look forward to welcoming the right candidate to our team!

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

• Cochin, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 2 years (Preferred)

Language:

• English (Required)

Work Location: In person