Customer Relation Executive

Duties and responsibilities

• Provide prompt and efficient responses to customer questions via phone, email, social media, and chat
• Address and resolve customer complaints or concerns in a professional and timely manner
• Maintain a high level of company product knowledge to effectively answer customer queries
• Identify opportunities to upsell or cross-sell products and services to customers
• Collaborate with other team members and departments to ensure customer satisfaction
• Keep accurate records of customer interactions and transactions in the CRM system
• Follow company policies and procedures when handling customer requests and issues
• Continuously strive to improve customer service skills and knowledge through training programs

Qualifications and requirements

• Previous experience in customer service or a related field is preferred
• Excellent verbal and written communication skills, plus active listening skills
• Experience with a helpdesk, CRM software, and other customer service tools
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Strong problem-solving and decision-making abilities
• A positive and empathetic attitude toward customers
• Availability to work flexible shifts, including evenings, weekends, and holidays
• Diploma/Degree/PG. equivalent work experience
• Additional certifications in customer service or related fields are a plus

Benefits

salary (Rs.12,000 – Rs.22,000)

Contact.8589079500

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,931.49 per month

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person